From the AQSIQ learned that in order to implement the 2014 quality inspection work conference spirit and the "2014 quality supervision and inspection and quarantine work points" to improve the elevator and other special equipment emergency response and service capabilities, reflecting the "people's quality inspection, for the people "The purpose of the summary of Hangzhou, Guangzhou, Nanjing and other places on the basis of pilot experience, the State Administration of Quality Supervision, Inspection and Quarantine in accordance with the State of Science and Technology [2014] No. 433 text published" on the promotion of elevator emergency response service platform construction guidance " , The guidance is as follows:

First, the construction of elevator emergency service platform for the purpose and significance

In recent years, the rapid growth in the number of elevators, as of the end of 2013, the country in the elevator more than 300 million units. The elevator is closely related to the daily life of the people, directly related to the safety and quality of life of the masses. The geological supervision departments to fully understand the protection of elevator safety in the people's livelihood in the important role, fully aware of the construction of elevator emergency response service platform is to improve the elevator emergency response capacity to meet the masses of the higher safety requirements of the elevator, An important measure of service.

(A) the construction of elevator emergency response service platform, is to strengthen public services, to meet the safety requirements of the masses.

At present, due to part of the elevator management and maintenance is not in place, the elevator trapped and other failures have occurred, part of the elevator maintenance unit small, scattered, chaos, can not reach the required time to implement the rescue, resulting in passenger trapped elevator longer The masses of the elevator safety question and panic. Through the elevator emergency service platform to improve the emergency handling capacity of elevators to protect the passengers after the rapid escalation of escalators, is the people's urgent need for elevator safety work.

(B) the construction of elevator emergency response service platform, is to change the government functions, reform and innovation and safety supervision mode of the practical needs. "96333" elevator emergency response service platform to dynamically reflect the elevator safety status information and elevator maintenance units of the actual working conditions, data clear, the situation Ming, become a strengthening of things, after the supervision of a strong start, but also for the implementation of classification supervision to create a condition. At the same time, through the release of information on the safety status of elevators to the community, to play the social supervision and market survival of the fittest mechanism to the market invisible hand forcibly property, maintenance and other units of the main responsibility to promote the safety supervision mode of innovation, The formation of a comprehensive regulatory mechanism.

Second, the elevator emergency response service platform function and construction content

(A) elevator emergency response service platform function: First, play emergency coordination command function. After receiving the passenger's staircase call, the command and supervise the signing of the elevator maintenance unit in accordance with the elevator emergency response procedures and time requirements to implement the rescue; maintenance units can not be timely rescue, coordination of the nearest elevator maintenance units or public security fire Rescue forces, the implementation of safe, fast, scientific rescue, the maximum shortening of passengers ladder time. Second, to play the advisory service function. To accept the masses of the elevator safety advice, complaints and report, answer and coordinate the use of elevators in the use of safety issues in the elevator maintenance, fire safety and other rescue forces elevator emergency rescue training and technical guidance, a quality supervision system services to the masses , Serve the window of society. Third, play a risk monitoring function. Timely statistics and analysis of elevator trapped and other fault data, carry out risk monitoring, timely release of early warning information, the implementation of classification supervision, to achieve dynamic monitoring of elevator safety and scientific supervision. Fourth, play a social supervision function. Regularly to the community to announce the safety information of the elevator, to the local government and relevant departments of the elevator safety management work recommendations, play a role in social supervision, promote the use of elevators, maintenance units to implement the main responsibility for safety, promote multi-sectoral integrated regulatory mechanism.

(B) the construction of elevator emergency response service platform: First, to establish a contingency for emergency handling and service of the elevator. Emergency handling work timeliness, professional strong, must be set up specifically responsible for the work of the public welfare permanent establishment, a clear staffing, with professionals, and in the equipment, funding and other aspects to give full protection. Second, the establishment of emergency call telephone-based emergency response information system. Apply for a dedicated elevator emergency call telephone number, in view of the early most places have been using the "96333" number, for the convenience of networking and memory, around the general use of this number. Express the relevant information, in the elevator car posted "96333" emergency call tips and elevator number, the passenger report number, you can in the elevator emergency response information system to find the location of the elevator and the use of maintenance units and other related information. The establishment of information summary, statistics and analysis methods, elevator emergency response information system records passenger trapped ladder and other fault reports, rescue, etc., and complaints and other information. Third, we must establish a system of emergency response procedures. The procedures and procedures for coordinating the command and the process of the whole process, as well as the procedures for accepting the consultation and handling of the masses, the procedures of the complaints and the procedures, and standardizing the failure statistics format and the procedures for the failure of the passengers, Reporting mechanism. Fourth, we must establish a coordination mechanism with the elevator rescue team. To sign with the local elevator maintenance units, other elevator maintenance units and public security fire and other social rescue forces to establish emergency coordination and command mechanism, clear in the implementation of emergency rescue their responsibilities and obligations, to solve the rescue division of labor, classification responsibility to define the responsibility , Incentives and punishments and other issues.

Third, the construction of the principles and methods

(A) clear the duties of all parties, adhere to the general does not take. In accordance with the principle of "unified government leadership, platform coordination and command, enterprise comprehensive responsibility, social coordination", clarify the responsibilities of all parties concerned in the emergency rescue work of the elevator, adhere to the use of management responsibility units as the main body, professional maintenance units as the main force, Public security fire and other departments to supplement the way to carry out emergency rescue work elevator. First, handle the quality supervision departments and emergency response service platform. Quality supervision departments to lead the work of elevator emergency service platform, but can not take all its functions; elevator emergency response service platform should be positioned as the government's public service agencies, under the leadership of the quality supervision departments to operate independently, timely reporting to the quality supervision departments Situation, the proposed work. Second, deal with the emergency response service platform and the relationship between enterprises. In accordance with laws and regulations and safety technical requirements, the use of elevator management responsibility unit is to protect the safety of passengers the main body, the elevator maintenance unit is responsible for the implementation of emergency rescue; and emergency response service platform is to coordinate the command and supervision of elevator maintenance units , As well as the deployment of other nearby social rescue forces to help rescue to ensure rapid and safe rescue of passengers, does not assume specific emergency relief work. Third, deal with the relationship between the signing of security units and social rescue forces. Elevator contract maintenance unit should be in accordance with the provisions of the maintenance contract for the emergency rescue of the elevator, can not be timely implementation of the rescue duties, emergency response service platform scheduling other security units or public security fire and other social rescue forces to implement the rescue, which does not remove the contract The responsibility of the maintenance unit, the elevator rescue problems still occur by the signing of maintenance units. Social rescue forces should do the protection of rescue workers, in accordance with the rescue plan orderly and safe implementation of the rescue.

(B) for government support, a variety of ways to promote the construction. Elevator emergency service platform construction not only to rely on quality supervision departments, but also the need for local government coordination of finance, preparation, telecommunications and other departments to build. First, for government support. In accordance with the "special equipment safety law" and "emergency response law" and other laws, to strengthen emergency management is the responsibility of all levels of government. Elevator emergency service platform should be an important part of public safety emergency response system. To actively report to the local government on the safety of the work of the elevator and the construction of elevator emergency response service platform for the significance of the local government in the establishment of institutions, funding and other aspects of support for the establishment of public welfare in a class of institutions and institutions to carry out the elevator emergency Disposal and service work. Second, a variety of ways to promote the construction. Has been the establishment of special equipment emergency handling, command agencies, the elevator emergency response service platform can be included in its management; can also be approved by the preparation department, in the existing special equipment inspection and testing institutions on the basis of the elevator elevator emergency handling agency brand, And in the reform of the inspection agency, to retain the elevator emergency disposal agencies of the public welfare of a class of institutions. Conditional areas, but also can play the role of social organization, to encourage industry associations to establish maintenance units in the elevator emergency rescue mutual aid mechanism, industry associations take the lead in the construction of elevator emergency response service platform.

(C) overall planning, step by step implementation. The provincial quality supervision departments should be based on the number of elevator distribution in the region, the use of management and other status of the elevator emergency response service platform for unified planning, with particular attention to call calls, emergency processes, data processing and other information systems to avoid duplication , To facilitate a wider range of networking and data analysis, and for the follow-up development to stay good interface. On the basis of overall planning, in accordance with the first easy after the first focus on the principle of general step by step. First, from the central city to the province (autonomous regions and municipalities). (Autonomous regions and municipalities directly under the Central Government) and the national network (autonomous regions and municipalities directly under the Central Government), and then promote the construction of the elevator emergency response service platform, and then to promote the other cities (districts), and ultimately to achieve the province (autonomous regions and municipalities) and the national network The Second, "96333" construction and networking applications convergence. Should be considered in line with the elevator object network monitoring system convergence to elevator emergency response service platform as the basis, the gradual introduction of Internet of things technology, from the development of artificial telephone alarm to the Internet of things automatic alarm system and automatic analysis of statistics, to achieve dynamic supervision. Has been carried out elevator site monitoring system pilot areas, should also plan, simultaneous construction, to avoid duplication. The third is extended from the elevator to other special equipment. In the construction, operation of the elevator emergency response service platform on the basis of a serious summary of experience, according to the characteristics of various types of special equipment emergency work, and gradually expand the scope of special equipment emergency response, and ultimately the establishment of special equipment emergency response, service to the masses and enterprises platform.

(4) to mobilize the enthusiasm of all parties to ensure sustainable operation and healthy development. Elevator emergency response service platform requires elevator production, use, maintenance, inspection, insurance and other units of active participation, the need for extensive media and the public support, to mobilize the enthusiasm of all parties to promote the elevator emergency response service platform for healthy and sustainable development. First, to mobilize the enthusiasm of the elevator business. Strengthen the elevator production, use, maintenance units of the main sense of responsibility, the establishment of reward and punishment mechanism to supervise the elevator business to do a good job of the maintenance of the elevator emergency rescue, and encourage the response to the elevator emergency response service platform scheduling, commitment to social relief obligations. Second, play the role of inspection agencies and technical experts. Give full play to the technical advantages of inspection agencies and experts, regular maintenance units and social rescue forces to organize training, do elevator emergency disposal of technical research and reserves to improve the elevator emergency rescue professional, safety and reliability. Third, play the role of insurance mechanism. Encourage insurance institutions to participate in elevator emergency rescue work, the use of service platform data, to promote the elevator liability insurance work, the establishment of elevator failure, the accident of the social assistance mechanism. Four is to obtain the media and the public support. Strengthen communication with various media, take the initiative to announce the safety status of elevators and other information, organize open visits to the media and the public and other activities to listen to the views and calls from the masses to expand the elevator emergency response service platform for social influence.
It is understood that the State Administration of Quality Supervision, Inspection and Quarantine Bureau will organize the development of elevator emergency response service platform work guide, to carry out experience exchange, to guide the construction of elevator emergency response service platform. Work in the problems encountered, please report to the General Administration of special equipment bureau.

Source: China Economic Net

Disclaimer: Part of the information from the site from the network, so this site does not fully guarantee the correctness of the information, timely, if you have any questions please contact us.